The Label Makers 5702

Vacancies

Customer Service/Account Executive

As a member of a small but dedicated customer service team who are entirely customer focused, you will need to be able to:

  • Manage enquiries to fulfil the customer’s needs and expectation
  • Liaise with internal departments to ensure customers expected delivery date is achieved using our internal management information system
  • Update clients with status and timings of their orders
  • Identify and resolve customers issues in a professional manner
  • Work as an effective and flexible team member in a busy, changing environment
  • Build effective working relationships with the customers
  • Be able to react to the demands of the business and organise own workload
  • Learn the technical side of our products
  • Be involved with logistical planning and liaise with freight carriers
  • Possess excellent Microsoft Office skills especially in Excel and Word
  • A confident telephone manner
  • Good communication skills
  • Strong organisational skills and be able to multi-task

Education: Preferably to degree level in relevant subject area or 3 years’ experience in a similar role

Salary: £ depending on experience

Training: Full training in MIS system

Hours: 8:30 – 5:00pm Monday to Friday

Location: Bradford

Email details/CV to: Zenna Parfaniuk, The Label Makers Ltd, zenna@thelabelmakers.co.uk

Reprographics/Pre-Press Operator - Labels

An exciting opportunity has arisen to join the repro studio of a multi-award winning label printers.

The Prepress Operator is responsible for converting customer submitted artwork into a press compatible format. The Prepress Operator maintains an effective and efficient workflow from the point the artwork is scheduled, to the proof stage and finally submitting stepped files to the production team. Maintaining direct and open communication with the internal customer service and production teams to assure the client’s needs are met.

Essential Duties and Responsibilities:

  • Creating production-ready artwork and prepping jobs for print, which will include but not limited to: pre-flighting, typesetting, image placement, layout, spot colour adaptation, etc.
  • Manipulate customer artwork so printed labels can be produced according to the production requirements.
  • Output proofs depicting final layout for customer approval.
  • Design all files according to the requirements of the press it will run on; including trapping, colour correction, etc.
  • Make judgment in graphic assembly of working art files; analysing needs and product requirements to create a final press-ready file.
  • Maintain an effective comprehension of calibration, profiling and workflow procedures.
  • Proofread all work including customer proofs and final files.
  • Maintain accuracy on all orders so that orders flow efficiently and effectively.

Ideal Candidate Attributes:

  • Self-motivated and disciplined
  • Willing to constantly improve
  • Openness and adaptability to change
  • Must be able to work in a fast-paced, environment
  • Be self-directed, motivated and require little direction
  • Able to prioritize and complete work assignments and projects in timely fashion
  • Effective reading and communication skills

Skills and Experience:

  • Excellent communication ability using strong listening skills and a logical, systematic approach to assimilating and sharing information in all areas.
  • Strong knowledge of production artwork and print services preferred.
  • Deep understanding of major label printing methods (Flexo, Digital, Silkscreen, Foiling, embossing).
  • Proficient use of ESKO prepress software including PackEdge, Automation Engine, Plato.
  • Strong ethics and ability to maintain confidentiality.

Experience:

Minimum of 5 year’s experience in packaging/label graphics and/or prepress

Salary: Competitive salary dependant on experience

Hours: 37.5hrs

Holidays: 25 days + 8 statutory

Location: Bradford

Email details/CV to: Zenna Parfaniuk, The Label Makers Ltd zenna@thelabelmakers.co.uk